Known Document Editor Problem Fixes

Modified on Thu, Nov 16, 2023 at 10:01 AM

Microsoft Excel Blocking Report Generation

Indicated by Error during Excel Report Generation from FCX.

Solve by Closing Open Excel Processes in Windows Task Manager





FCX Desktop does not open Excel, Word documents

Because Conterrra platform (desktop version of FCX) uses the Internet Explorer as a default browser, it might cause problems with viewing Word, Excel documents. To avoid this, open a document in a FCX Web: using the Related documents in a reference record or one of dashboards.





Troubleshooting the display of PDF files

To resolve common issues when viewing PDF files from the FCX Desktop or Web, we recommend you to use Foxit Reader instead of Adobe Acrobat.


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