TABLE OF CONTENTS

• Create a Return transaction
  • Create New IC Transactions Journal Card
  • Fill Out New Transfer Type IC Transactions Journal Card
  • Add Materials
  • Choose Returned Quantities 
  • Start Return transaction
    • Attach RMA 
  • Confirm Return

We use a Return transaction type to return a quantity of previously purchased materials to a Vendor. The return process is very simple.

Create a Return transaction

Create New IC Transactions Journal Card

1. From the Conterra Explorer, use Quick Launch search to find and open the IC Transactions Journal Reference.
2. Create a new IC Transactions Journal card.
3. The card opens in a new window.

Fill Out New Transfer Type IC Transactions Journal Card

1. Click the Type drop-down menu and select Return from the available options.
2. Click … next to the From Requisite to select the Location (usually a warehouse) from which the material will be returned.
3. Click … next to the To Requisite to select the Location (a Vendor location) to which the material will be returned.
4. Click … next to the Build Plan Requisite to select the Build Plan this transfer is associated with, if applicable.
5. Click Add New Row to select the materials you want returned.

Add Materials

From the new Return type IC Transactions Journal card click Add New Row to select from the materials list or use the Import tool. 

Note that only materials available at the selected origin warehouse are available for selection.

Excel template:

• Put the column name in the first row.
• Find the columns in the order: Material name, Part. No, QTY, Comments.
• From the second row, list the required materials for the transfer.

Choose Returned Quantities 

Back on the new IC Transactions Journal card, type the desired quantity of each material into the Rqst. column of the requested materials list.

If you try to request a greater quantity of a material than the origin warehouse currently has, a dialogue box displays ‘Available only (Quantity) (Material Title) in the “(Location).

Start Return transaction

This warehouse manager continues the Material Return by uploading an RMA document to the IC Transaction Journal card and executing the transfer.

Attach RMA 

Click Generate PO/RMA to generate a Return Merchandise Authorisation document. Or use the Upload Documents button to upload any documents related to the return transaction.

To execute the Transfer Transaction:

1. Open the card of the relevant IC Transactions Journal in a new window: navigate through the MPR card or IC dashboard.
2. On the ribbon Home tab, in the Actions group click Start to execute.
3. Select whether to send the email to the Vendor.

“Send to Vendor” only works if:

1. This option is enabled at your company 

2. An e-mail address (PO Email), to which the Return transaction must be sent, is specified in the Vendor Card.  You can check this on the Vendor card.

You can set up options for the Vendor email:

• Attach all Related Documents or don't. This will attach the RMA and any other documents uploaded to the Return ITJ.
• Add Vendor Responsible to BCC. Responsible is the Email on the Employee’s card to which the Vendor card is assigned. 
• Add ITJ Creator to BCC.
• Add a list of required Employees to CC.
• Select what to enter in the "Ship To" field. This can be a Location from the Inventory Transaction Journal, or a static “Will Call”, or Custom Address that you enter manually. 
• Write email notes to the Vendor.

Confirm Return

A Warehouse Manager completes the Material Return process by confirming the quantity of material that has been returned from their warehouse to the Vendor.

To confirm material return:

1. Open the card of the relevant IC Transactions Journal in a new window: navigate through the MPR card or IC dashboard.
2. Type the quantity returned of each material into the Recv. column of the materials list. This may be different from the Rqst. quantity.
3. On the ribbon Home tab, in the Actions group, click Confirm to confirm receipt.

If the QTY received is less than the requested QTY, another executed Return ITJ is created for the difference.